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The importance of humility

Nowadays, self-confidence is considered to be one of the key skills one should master to be successful, especially at work. However, it doesn’t mean that on your workplace you should be arrogant, or exceed your own limits, showing off more than you are demanded to. In fact, there is a difference between self-confidence and certainty, and every professional should be humble enough to know that.

Sanjay Sanghoee explains the importance of humility at work, considered both as a moral value and as a form of intellectual honesty. In order to improve your skills, and to create a better working environment, you should, first of all, learn how to be humble. Some advice could be useful:

  1. Think twice before acting;
  2. Ask plenty of questions;
  3. Admit your mistakes and avoid being defensive;
  4. Create your own professional goals.

Read the full article here.

Humilty

Image source: Flickr – Wicker Paradise (CC-BY 2.0)

Getting around the limits of empathy

Although empathy is considered to be at the heart of several crucial sectors – from product development to customer service, including also leadership, failing to recognise its limits can impair individual and organisational performance.

As Adam Waytz brilliantly describes in its article there are three main problems you can run into when dealing with empathy, and luckily three valid recommendations for getting around them.

Problem #1: It’s exhausting

Being an heavy-duty cognitive task empathy depletes our mental resources.

Several studies on health and human professionals, as well as those who work for charities and other non profits, show that empathy is exhausting, in any role in which it’s a primary aspect of the job.

Problem #2: It’s zero-sum

Empathy doesn’t just drain energy and cognitive resources – it also depletes itself.

The more empathy we devote to one aspect of our life, for example our job, the less is left for others (family for instance). Moreover the zero-sum problem leads to another type of trade off: empathy toward insiders – people in our team or organisation- can limit our capacity to empathise with people outside our circles.

Problem #3: It can erode ethics

Empathy can cause lapses in ethical judgment. Extreme loyalty toward insiders may push us to take their interests as our own and to overlook transgressions, or even worse to behave badly ourselves. With actions like cheating or stealing to benefit those in the immediate circle people put empathy for a few before justice for all.

So how to rein in a land of excessive empathy?

As a manager there are a number of things you can do to mitigate these problems.

1. Split up the work

2. Make it less of a sacrifice

3. Give people breaks

Despite its limitations, empathy is essential at work.Understanding and responding to the needs, interests and desires of human beings involves some of the hardest work of all. Managers shouldlook for ways to give employees breaks,Encourage individuals to take time to focus on their interests alone. When people feel restored they’re better able to perform the demanding task of listening to what others need.

Empathy

Image source: Flickr – AleKsa MX (CC-BY 2.0)

 

 

Image source: https://locallocale.wordpress.com/2013/04/24/empathy-schmimpathy-why-bother-nathan-mctague-empathy-parenting-advice/

Six questions to full engage yourself in life and work

Asking active questions it is very important in our daily life. Simple, active questions can change our behaviour because they reveal where we are succeeding and where we need further improvement. And in doing so, they rivet our attention on what we can actually change. In his book, Triggers: Sparking Positive Change and Making It Last, Marshall Goldsmith outlines six active questions that fully engage us in life and work.

The Daily Questions are immensely useful for three reasons because they help us identify what we really want, not what we think we want and they motivate us in areas where we need it.

There are six daily questions in total.

  1. Did I do my best to set clear goals today?

2. Did I do my best to make progress toward my goals today?

  1. Did I do my best to find meaning today?
  1. Did I Do my best to be happy today?
  1. Did I do my best to build positive relationships today?
  1. Did I do my best to be fully engaged today?

By asking The Daily Questions, we remind ourselves that if we want we can control our lives.

Read here the full article

Six questions

Image Source: Flickr – Noelia (CC – BY – NC – ND 2.0)

The wisest counsellor

The Diplo calendar 2016 realized by Stefano Baldi and Ed Gelbstein presents a selection of quotes from the Classical World for living and working better.

For the month of July the selected quotation is by Pericles, Prominent and influential Greek statesman, orator and general of Athens during the Golden Age. He promoted the arts and literature.

Time is the wisest counsellor of all

Calendar 2016 Festival_im_Page_10

Photo credit: Unsplash (CC0 1.0)

The Little Prince puts on his tie


How many people have read Antoine de Saint Exupery’s masterpiece “The Little Prince”? Probably a correct guess would be several million. In fact it is rather surprising how few people know its business version “The little prince puts on his tie” by Borja Vilaseca.
Based on true events of the author himself, this tale is a story of a young Spanish maverick who, after having explored Madagascar, becomes the new human resources manager at a software company ruled by conflict and persisting poor economic results. Shortly after, the main character, Pablo Prince (Borja Vilaseca) realizes that the working environment is seriously damaging the company and its outcome, since it is based on the fear of the bosses, passive acceptance of the status quo and widespread distrust among colleagues.
Prince decides to challenge this instability by organizing a human development course asking people to follow it skeptically and not to take any idea for granted but, at the same time, to try to follow his methods with a correct attitude before evaluating them. His theory develops on innovative approaches based on self-knowledge and personal growth. He is convinced that people cannot change the external environment where they have little or no control at all but they should try to change what they really can, themselves. He wants his colleagues to proactively engage in their working situations and to not just accept them passively but to remove their personal constraints that obstruct their potential. How? According to Prince, emotions such as fear and happiness are based on how somebody decides to interpret external events and everybody should be conscious that those can be molded to his advantage and his personal development.
Despite being a new hire, Prince decides to confront his bosses about allowing more free time to his colleagues for a better work-life balance, specifying individual tasks clearly for better understanding of their role and giving them greater responsibility so they feel a more relevant part of the organization. His colleagues slowly realize they could be free from stress and deadlines thus releasing their creative energy and their full potential. Employees start to feel that the company is the place where they can learn, improve and fulfill their professional goals. Therefore, the old idea of the company as a “prison” becomes outdated. Prince understands that his colleagues were using their external problems and excuses to justify their working behaviours rather than learning from their mistakes and nurturing greater self-awareness and conscience.
The process of change and transformation of the company comes true developing the potential, talent and creativity of its employees. By changing mentality, leadership and business culture, eliminating conflict and dissatisfaction and managing emotional intelligence, Prince shifts the main objective from company’s results to its employees’ personal results.
If you are interested in reading this noteworthy book you chose wisely and you should probably stop reading right here.
In case you are curious to know how it finishes, I’ll fast forward to its end. The company started to be profitable after five years of losses reaching its highest ever turnover without investing any economic resources. It did not raise salaries, guarantee promotions, relocate its offices to new exotic locations nor distribute prizes. The miracle happened thanks to a young visionary human resources manager who was able to work on people’s happiness, talent and creativity. But if you want to know precisely how he did that and if you want to know and improve yourself, then you should probably read this book.


« The whole world steps aside for the man who knows where he is going »
ANTOINE DE SAINT-EXUPÉRY

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Image Source: Pexels

 

5 sentences to get what you want

Certain words and phrases have surprising power to influence your listener and are particularly helpful at getting the desired response.

“They increase our effectiveness in communicating clearly and up our ability to get what we want,” says famous writer Wendy Capland.

Let’s try some phrases Capland suggests and see if they make a difference:

1. What I heard you say is …

People are more likely to listen to you if they feel they themselves have been listened to.

2. Help me understand …

Rather than jumping to the conclusion, you’re wisely pausing to get all the facts.

3. Would you be open to the possibility …

It softens the request and allows the listener to take the next step.

4. My request is …

The more specific you are about what you want and when, the likelier you are to get it.

5. I’m not sure, but let me get back to you in …

Much better than “I don’t know. Let me think about it.”

Read more here.

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Image source: Quotesgram

 

Why Diplomats will never disappear

In his TEDx talk (TEDxBari 2015) Stefano Baldi, career diplomat, explains why diplomats maintain an important role even after many changes that have affected International relations. Despite some “Cassandras” that have in the past foreseen the end of Diplomacy, the activities performed by diplomats continue to be particularly relevant. Diplomats have always shown a great adaptability to new tools and to changing conditions.

Stefano Baldi at TEDxBari – Why diplomats will never disappear from Stefano Baldi on Vimeo.

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