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Category: Communication (Page 10 of 14)

Finding the Right Negotiation Style

06/03/2014 /

Persuading is a key communication skill that helps you to achieve influence with others. The ability to persuade can be developed and improved in order to  become a better negotiator.

The article is meant to help you find the best negotiation approach to use on the base of your level of intuition and your influencing capabilities. The psychologist Kenneth Berrien elaborated the so called Persuasion Tolls Model.

In his studies of applied psychology in the 1940s, Berrien linked negotiation and persuasion style to emotional intelligence (EI).

According to the model, four negotiation approaches exist:
– emotion
– logic
– bargaining
– compromise.

Find out what your Right Negotiation Style is: http://www.mindtools.com/pages/article/newCS_80.htm

negotiation skills map

Image source: Diplofoundation

Tips for Effective E-Learning

25/02/2014 /

Never heard of it?  You’ll love it.

As pointed out by Atrixware in its site, the fatal flaw of many E-Learning PowerPoints is found not with the audience, but with the presentation itself. They are boring!  And boredom is NOT an effective teaching technique!
Instead of looking at what makes PowerPoint bad, it is good to consider can be done  to make it good.

1.   Gain Attention
2.   Inform Learner of Objective
3.   Stimulate Recall of Prior Knowledge
4.   Present the Material
5.   Provide Guidance for Learning
6.   Elicit Performance
7.   Provide Feedback
8.   Assess Performance
9. Enhance Retention and Transfer

Read more: 9 Handy Tips for Effective E-Learning Slideshows

500px-Athene_cunicularia_-near_Goiania,_Goias,_Brazil-8_edit

Image source: Wikimedia Commons


Changing Mindsets

06/02/2014 /

Which ‘mindset’ do you possess? ‘Mindset’ is a simple idea discovered by Stanford University psychologist Carol Dweck in decades of research on achievement and success, a simple idea that makes all the difference.mindset_2

According to Carol Dweck everyone has either a fixed mindset or a growth mindset. A fixed mindset is one in which you view your talents and abilities as ‘fixed’. In other words, you are who you are, your intelligence and talents are fixed, and your fate is to go through life avoiding challenge and failure. A growth mindset, on the other hand, is one in which you view life as a series of challenges and opportunities for improving and you see yourself as fluid, as a work in progress.

The good news is that mindsets are not ‘set’ and we can cultivate a growth mindset to achieve success and happiness. At any time, we can learn to open our mind to develop our ability to learn new things across a broad range of skills. The more we learn, the more our brain grows and can learn more easily.

In this TEDx talk Eduardo Briceno, co-Founder and CEO of Mindset Works, explains the principles.

Effective communication in the 21st Century

28/01/2014 /

Public diplomacy is increasingly challenged by the transformative power of technology and the swift pace of digital progress: an effective online communication needs a careful and creative use of social medias. The UN foundation and the Digital Diplomacy Coalition have dealt with this subject at the end of October by hosting a half-day conference attended by people from all over the world, connected through Twitter, Facebook, Instagram and Livestream. Eight key – pieces of advice emerged throughout the conversation:

1) Meet people where they are, using multiple platforms to reach different audiences.
2) Listen: don’t just put out your messages, involve your audience.
3) Build a network of networks: a stronger community means a better exchange.
4) Tell stories: data are important but reaching the emotional level is crucial.
5) Tell your stories visually, images make words more powerful.
6) Be authentic, be accurate: being credible is even more important then being fast.
7) Engage your leadership to be active on line, thus helping to shape a social-media–friendly organization.
8) Spur action: specific and relevant reaction means your communication has been really effective.

Read more on:  http://bit.ly/IsTayB

411196422_343c0965a8Image source: Flickr – Paul Shanks

EQ: what goes above and beyond IQ

28/11/2013 /

People usually take IQ as an infallible benchmark to judge individuals’ smartness. Well, in 1990, the concept of “Emotional Quotient – EQ” was firstly introduced unveiling a new world about interpersonal skills and their importance. While IQ is hard to improve, enhancing our EQ is not only possible but fully recommended.

Here are 5 key points suggested by Tomas Chamorro-Premuzic:

1. Your level of EQ is firm, but not rigid;
2. Good coaching programs do work;
3. But you can only improve if you get accurate feedback;
4. Some techniques (and coaches) are more competent than others;
5. Some people are more coachable than others.

Read more on http://blogs.hbr.org/cs/2013/05/can_you_really_improve_your_em.html

emotional-intelligence

Empowering Leaders To Coach

21/11/2013 /

In his article “Empowering Leaders To Coach” Terry Klass states that leadership is essentially about cultivating the dreams of those around us. It is about helping individuals, creating a perfect path between them and providing the guidance and knowledge to set them free.

How leaders can empower themselves to coach and mentor others? What are some strategies and techniques to successful coaching? What does a culture of empowerment look like for everyone?

The ability to identify and understand another person’s feelings and challenges is the first step to empowering us to coach.

The second step in mentoring is asking how we can best support our coachee’s choices and challenges.

The third step in coaching others is remaining open-minded and non-judgmental- probably the most difficult of all.

Read the full article at: http://goo.gl/Z0xAC

Image source: http://goo.gl/gJ0zb

Doing Your Things Without Losing Your Mind

07/11/2013 /

Today, having a mile-long daily to-do list is not so difficult and rare!

Everyone is busy, and sometimes it seems so hard to get things done efficiently and effectively, not only at work but also in private life.

However, the busier you are, the most important is to manage your life and time to be more productive and not to waste your precious time. Actually, what is really important is to know how to start and how to create the space to give your best.

And following the 10 tips below by Lifehack, you could be able to do your things better!

1. Write It Down.
2. Get a Head Start.
3. Do Your Most Dreadead Task First.
4. Turn Off Distractions.
5. Take Breaks.
6. Batch Process.
7. Eat Breakfast.
8. Get Some Exercise.
9. Delegate.
10. Say No.

Read more on: http://bit.ly/XF96j5

PROCRASTINATION

Image source: http://bit.ly/w4zXA

Ten tips for using social media

24/10/2013 /

The spread of social media has affected the way in which public institutions communicate with the public. Nowadays, governments have understood that social media have some benefits when used to be connected with citizens in a more transparent and accountable way, by communicating 1-to many rather than repeatedly 1-to-1. Social media are one of the few ways a government can directly and instantly receive feedback on its policies and decisions.

However, civil servants should be particularly careful when using social media, especially in their own time. In social media the boundaries between professional and personal can sometimes be blurred, and commenting on some issues could carry some risks, such as disclosing official information without authority or compromising the impartial service to the government.

For this reason, in UK Government Digital Service and Home Office have established social media guidelines for civil servants. The guidelines include these ten tips for using social media:

1. Have a clear idea of your objectives in using social media (behaviour change/service delivery/consultation/communication);

2. Learn the rules of each social media space before engaging;

3. Abide by the Civil Service Code and ask for advice if you are not sure;

4. Remember an official account belongs to the Department not the individual;

5. Communicate where your citizens are;

6. Build relationships with your stakeholders on and offline – social media is just one of many communication channels;

7. Try not to channel shift citizens backwards (move from email to telephone for example);

8. Do not open a channel of communication you cannot maintain;

9. Understand when a conversation should be taken offline;

10. Do not engage with users who are aggressive/abusive;

Read more on: http://bit.ly/KClufb

Barack Obama's tweet on November 7, 2012 in Paris after his re-election as US president

Image source: http://bit.ly/168Odoj

How to Become a Social Media Expert

22/10/2013 /

Ted Coiné lists his ideas on how to become a social media expert

  1. Focus on Your Passion, Rather Than on Social Media
  2. Use Social As a Tool (that’s all it is, you know)
  3. DO NOT BROADCAST! Don’t use social as a shouting platform, Talk to people
  4. Take Time to Tend Your Social Garden Every Day
  5. If You Want To Become an Expert (at anything), You’d Better Be Obsessed

And remember that you won’t become a social media expert by focusing on the media part of this medium. Focus on the social. Different media will come and go. The platform might go out of fashion, but your network, your friends, will still be around – they’ll migrate to a different platform, that’s all!

Read more: http://switchandshift.com/how-to-become-a-social-media-expert

social-media-shares

image source: http://bit.ly/15SlkXy

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