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Category: Management (Page 12 of 24)

The importance of humility

Nowadays, self-confidence is considered to be one of the key skills one should master to be successful, especially at work. However, it doesn’t mean that on your workplace you should be arrogant, or exceed your own limits, showing off more than you are demanded to. In fact, there is a difference between self-confidence and certainty, and every professional should be humble enough to know that.

Sanjay Sanghoee explains the importance of humility at work, considered both as a moral value and as a form of intellectual honesty. In order to improve your skills, and to create a better working environment, you should, first of all, learn how to be humble. Some advice could be useful:

  1. Think twice before acting;
  2. Ask plenty of questions;
  3. Admit your mistakes and avoid being defensive;
  4. Create your own professional goals.

Read the full article here.

Humilty

Image source: Flickr – Wicker Paradise (CC-BY 2.0)

Getting around the limits of empathy

Although empathy is considered to be at the heart of several crucial sectors – from product development to customer service, including also leadership, failing to recognise its limits can impair individual and organisational performance.

As Adam Waytz brilliantly describes in its article there are three main problems you can run into when dealing with empathy, and luckily three valid recommendations for getting around them.

Problem #1: It’s exhausting

Being an heavy-duty cognitive task empathy depletes our mental resources.

Several studies on health and human professionals, as well as those who work for charities and other non profits, show that empathy is exhausting, in any role in which it’s a primary aspect of the job.

Problem #2: It’s zero-sum

Empathy doesn’t just drain energy and cognitive resources – it also depletes itself.

The more empathy we devote to one aspect of our life, for example our job, the less is left for others (family for instance). Moreover the zero-sum problem leads to another type of trade off: empathy toward insiders – people in our team or organisation- can limit our capacity to empathise with people outside our circles.

Problem #3: It can erode ethics

Empathy can cause lapses in ethical judgment. Extreme loyalty toward insiders may push us to take their interests as our own and to overlook transgressions, or even worse to behave badly ourselves. With actions like cheating or stealing to benefit those in the immediate circle people put empathy for a few before justice for all.

So how to rein in a land of excessive empathy?

As a manager there are a number of things you can do to mitigate these problems.

1. Split up the work

2. Make it less of a sacrifice

3. Give people breaks

Despite its limitations, empathy is essential at work.Understanding and responding to the needs, interests and desires of human beings involves some of the hardest work of all. Managers shouldlook for ways to give employees breaks,Encourage individuals to take time to focus on their interests alone. When people feel restored they’re better able to perform the demanding task of listening to what others need.

Empathy

Image source: Flickr – AleKsa MX (CC-BY 2.0)

 

 

Image source: https://locallocale.wordpress.com/2013/04/24/empathy-schmimpathy-why-bother-nathan-mctague-empathy-parenting-advice/

The Little Prince puts on his tie


How many people have read Antoine de Saint Exupery’s masterpiece “The Little Prince”? Probably a correct guess would be several million. In fact it is rather surprising how few people know its business version “The little prince puts on his tie” by Borja Vilaseca.
Based on true events of the author himself, this tale is a story of a young Spanish maverick who, after having explored Madagascar, becomes the new human resources manager at a software company ruled by conflict and persisting poor economic results. Shortly after, the main character, Pablo Prince (Borja Vilaseca) realizes that the working environment is seriously damaging the company and its outcome, since it is based on the fear of the bosses, passive acceptance of the status quo and widespread distrust among colleagues.
Prince decides to challenge this instability by organizing a human development course asking people to follow it skeptically and not to take any idea for granted but, at the same time, to try to follow his methods with a correct attitude before evaluating them. His theory develops on innovative approaches based on self-knowledge and personal growth. He is convinced that people cannot change the external environment where they have little or no control at all but they should try to change what they really can, themselves. He wants his colleagues to proactively engage in their working situations and to not just accept them passively but to remove their personal constraints that obstruct their potential. How? According to Prince, emotions such as fear and happiness are based on how somebody decides to interpret external events and everybody should be conscious that those can be molded to his advantage and his personal development.
Despite being a new hire, Prince decides to confront his bosses about allowing more free time to his colleagues for a better work-life balance, specifying individual tasks clearly for better understanding of their role and giving them greater responsibility so they feel a more relevant part of the organization. His colleagues slowly realize they could be free from stress and deadlines thus releasing their creative energy and their full potential. Employees start to feel that the company is the place where they can learn, improve and fulfill their professional goals. Therefore, the old idea of the company as a “prison” becomes outdated. Prince understands that his colleagues were using their external problems and excuses to justify their working behaviours rather than learning from their mistakes and nurturing greater self-awareness and conscience.
The process of change and transformation of the company comes true developing the potential, talent and creativity of its employees. By changing mentality, leadership and business culture, eliminating conflict and dissatisfaction and managing emotional intelligence, Prince shifts the main objective from company’s results to its employees’ personal results.
If you are interested in reading this noteworthy book you chose wisely and you should probably stop reading right here.
In case you are curious to know how it finishes, I’ll fast forward to its end. The company started to be profitable after five years of losses reaching its highest ever turnover without investing any economic resources. It did not raise salaries, guarantee promotions, relocate its offices to new exotic locations nor distribute prizes. The miracle happened thanks to a young visionary human resources manager who was able to work on people’s happiness, talent and creativity. But if you want to know precisely how he did that and if you want to know and improve yourself, then you should probably read this book.


« The whole world steps aside for the man who knows where he is going »
ANTOINE DE SAINT-EXUPÉRY

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Image Source: Pexels

 

5 sentences to get what you want

Certain words and phrases have surprising power to influence your listener and are particularly helpful at getting the desired response.

“They increase our effectiveness in communicating clearly and up our ability to get what we want,” says famous writer Wendy Capland.

Let’s try some phrases Capland suggests and see if they make a difference:

1. What I heard you say is …

People are more likely to listen to you if they feel they themselves have been listened to.

2. Help me understand …

Rather than jumping to the conclusion, you’re wisely pausing to get all the facts.

3. Would you be open to the possibility …

It softens the request and allows the listener to take the next step.

4. My request is …

The more specific you are about what you want and when, the likelier you are to get it.

5. I’m not sure, but let me get back to you in …

Much better than “I don’t know. Let me think about it.”

Read more here.

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Image source: Quotesgram

 

The most common mistakes to avoid at work

In one of his articles, Dan Shawbel explains which are the most common mistakes to avoid on your workplace. As is well known, even the brightest rising stars can find themselves falling more rapidly than they could imagine, and all because of some mistakes which could be easily avoided. Here you can find the most common ones:

1. Being too political;

2. Multi-tasking too much;

3. Complaining about work;

4. Making promises you can’t keep;

5. Pretending you’re in charge when you’re not;

6. Focusing all your attention on your job;

7. Not being opportunistic;

8. Not learning from your mistakes.

You can read the full article here.

Carl Walks Closer to the "Falling Down" House

Image source: Flickr.com – Judy Baxter

Everyone strives for a reasonable work/life balance, but it’s a common experience that it is often very hard to reach. Professional help may come in handy.

In a recent Time magazine article Tim Ferriss, author of the international bestseller The 4-Hour Workweek, has shared six tips to enhance productivity, illustrated the science behind them, why they really work and have a positive impact on your daily routine.

  1. Manage Your Mood. Most productivity systems underestimate the impact of feelings. If you are calm and happy you are more likely to get your work done sooner and better.
  2. Don’t Check Email in The Morning. Checking your inbox first things first in the morning amounts to having your priorities hijacked by whoever has decided to send you a message.
  3. Before You Try To Do It Faster, Ask Whether It Should Be Done At All. Not all the things you are planning to do really need to be done before you call it a day. Focus only on what is really important and set your priorities accordingly.
  4. Focus Is Nothing More Than Eliminating Distractions.
    Concentration is key to successful prioritization.
  5. Have A Personal System. Productive people have a routine, a system of their own to get things done, and they stick to it.
  6. Define Your Goals The Night Before.
    If you wake up and you have already thought about what should be your priority during the day you are halfway to success.

Do you want to know more?

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Image source: Flickr – Matt Gibson (CC BY-NC 2.0)

 

Be orderly in life, be original in your work

The contemplative life requires discipline and hard work, for sure. But it also seems to require some time indulging pleasures.

There is much fascinating variety in the daily habits of celebrity and creative humanists to be discovered browsing their biographies.

Monkish and lonely Nietsche used to eat incredible amounts of fruits at lunch, and a much loved beefsteak, before setting himself for long mountain walks in the Swiss Alps.

Prodigious Karl Marx was accustomed to working long hours at night, accompanied by ceaseless smoking.

Rather predictable and orderly Immanuel Kant tried to stick to the rule that he would smoke only one pipe, but the bowls of his pipes increased considerably in size as the years went on…

Remember Gustave Flaubert’s maxim?

“Be regular and orderly in your life, so that you may be violent and original in your work.” Maybe, the addition of a little “bad habit” or two might help too!

Discover more here

 

Nietzsche & Overbeck

 

Image source: Flickr – Karl-Ludwig Poggemann (CC – BY 2.0)

‘Sorry’ seems to be the hardest word

The need for an apology might suddenly emerge in organizations. At some point, every company makes a mistake that requires an apology—to an individual; a group of customers, employees, or business partners; or the public at large.

Maurice E. Schweitzer, Alison Wood Brooks, Adam D. Galinsky inquired into the “The Organizational Apology” on the Harvard Business Review September 2015 issue.

Should we apologize? We need to consider the “psychological contract” – the expectations customers, employees, business partners, or other stakeholders have about an organization’s responsibilities and what is right or fair.

When an apology is needed, setting up a strategy might help convey remorse and minimize the damage or defuse a tense situation.

As a general rule, the more central to the mission of the company the violation is and the more people it affects, the more important it is that the apology be pitch-perfect.

Suggestions for a tailor-made “sorry”.

  1. Who. The more serious and the more core the violation, the more necessary it becomes that a senior leader make the apology.
  2. What. Choose words to express candor, remorse, and a commitment to change. Leave no room for equivocation or misinterpretation.
  3. Where. Strive to control the coverage of an apology to determine how loud—and widely heard—the message will be.
  4. When. The quicker, the better.
  5. How. The way an apology is delivered can matter just as much as the content of the apology.

Read more here.

sorry

Image source: themuse.com

6 Ways to Bring Gratitude into the Workplace

A 2013 survey commissioned by the John Templeton Foundation stressed the importance of gratitude and its benefits in the workplace. Workers feel better when someone thanks them and their mood improves when they thank other workers. Despite this, workers are not very good at expressing gratitude to their colleagues.

A manager can make a real difference by modelling gratitude: according to the Templeton survey 81% of respondents would work harder for a more grateful boss. Here are some tips for how to make your workplace a thankful one:

1. ‘Catch’ your employees doing something right;

2. Be specific and authentic;

3. Recognise that your success as a manager is largely due to the hard work of your team;

4. Help your employees be the best they can by providing them with the training and tools they need;

5. Encourage gratitude sharing within your team;

6. Keep a gratitude journal.

Read more here.

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Image source: Wikimedia Commons

 

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