The Diplo calendar 2017 realized by Stefano Baldi presents a selection of quotes for better living and better working.
Here is the selected quotation for the month of August
Better safe than sorry
Photo: Flickr – (CC BY-NC-SA 2.0)
Get your brain in motion
The Diplo calendar 2017 realized by Stefano Baldi presents a selection of quotes for better living and better working.
Here is the selected quotation for the month of August
Better safe than sorry
Photo: Flickr – (CC BY-NC-SA 2.0)
The need for an apology might suddenly emerge in organizations. At some point, every company makes a mistake that requires an apology—to an individual; a group of customers, employees, or business partners; or the public at large.
Should we apologize? We need to consider the “psychological contract” – the expectations customers, employees, business partners, or other stakeholders have about an organization’s responsibilities and what is right or fair.
When an apology is needed, setting up a strategy might help convey remorse and minimize the damage or defuse a tense situation.
As a general rule, the more central to the mission of the company the violation is and the more people it affects, the more important it is that the apology be pitch-perfect.
Suggestions for a tailor-made “sorry”.
Read more here.
Image source: themuse.com
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