Telling your boss that they are wrong is never easy. Most employees will not consider it, fearing professional suicide. However, not being able to face issues, speak truth, and learn has dire consequences. Wrong is a part of life and business, and (most importantly) the key to improvement.
The most successful CEO’s actively seek out staff who will stick their necks out and have hard conversations. Delivering the message is always tricky. It is important to deliver criticism in a way that will be heard, understood, and appreciated.
This article provides five tips in order to better confront your boss:
- Accentuate the positive: When delivering bad news, try always to finish with a positive spin. The positives, as well as the negatives, provide the complete picture. A balanced, constructive view does not focus on “what’s right and what’s wrong,” but instead tells us “what to do more of, what to stop doing, and what to do differently.”
- Use “I” statements: The “I” statements offer your perspective. There are different versions of the truth, and “I” statements leave room for discussion, interpretation, and alignment.
- Focus on common ground: When addressing a problem, remind your boss of the goals with a particular action or decision. Ground your discussion in shared objectives, and always make your case with good data.
- Ask questions: Before you point out problems, make sure you are likely right. Seek to understand the total situation. Opening a dialogue and asking useful questions may help bosses see that they are wrong before you even need to say it. If and when you do decide to deliver bad news, leave room for discussion; “Am I wrong on this?”
- Offer solutions: If you have an opinion, you have a responsibility. Even if the boss was solely responsible for a bad decision, everyone must help the company address the issue and move forward.
Image Source: Pixabay – Geralt