Dealing with dissenters in the workplace can be scary. It forces you to get outside of your comfort zone and hear criticism about your ideas, your performance, or group dynamics that might sting at first.But dissent is actually a gif: it points out gaps that need to be filled, weaknesses that need to be strengthened. When you’re open to hearing dissent, you’ll continually improve your best ideas. Plus, open communication is key to building trust in the workplace.
Dealing with dissenters in your workplace will grow easier as voicing dissent becomes an accepted part of the culture. When it’s welcomed rather than feared, people will start to present it in a more positive way rather than feeling they have to be aggressive about it or stay silent. As people put it into practice, they’ll hone their ideas into stronger plans of action.
This article provides 6 useful tips to encourage dissenters and deal with them on the workplace:
1. Ask for critiques: Soliciting criticism is the only way to make your people feel comfortable voicing it. Don’t assume they feel comfortable stating it just because you respond well to it. Ask for it assertively; show real enthusiasm for hearing it, rather than making weak statements. Explain why dissent is so important to your organization to show you’re committed to hearing and using it. Trusting your people to provide input will make your whole team shine.
2. Ask follow-up questions: To really listen to what your dissenters have to say, prompt people to explain their rationale for their dissenting opinions. If in a group discussion, ask others what they think about the dissenting opinion. Dig deep into the issue, igniting conversation that helps people more fully understand how they feel about the issue. Dissent in the workforce needs to be explored, validated, and utilized by the group to be effective.
3. Make sure the comments are directed to the people who need to hear them: Communicating dissent is only empowering if the people voicing it know it will be heard by someone with the ability to use their feedback. Make sure people know who will hear their comments.
4. Ask for solutions: Challenge dissenters to present possible solutions, even far-fetched ones. When people start thinking creatively, solutions that higher-ups never imagined might take shape. However, people should feel free to voice dissent regardless of whether they’ve thought of a solution yet or not.
5. Rework the plan together: If critiques go to only one person who reformulates the plan singlehandedly, you’ll just see different problems arise. The plan needs to be reworked by a group who can see it from different vantage points and talk through concerns that arise in the moment.
6. Express gratitude for the dissent: When you share genuine gratitude in the workplace with someone for having the courage to voice their dissent, you’ll encourage more constructive dissent in the future. Thank the person in front of the group to send the message to everyone.
Image source: Pixabay – mohamed_hassan